We want you to be fully satisfied with your purchase. This policy outlines your rights and our process for returns, exchanges, and refunds, in line with European consumer protection standards.

30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unused and unworn (where applicable), with all original tags attached
• In its original packaging

You will also need your receipt or proof of purchase.

To start a return, please contact us at info@pinballgamesunited.com]. Please note that items must not be sent back before a return has been requested and approved — unsolicited returns will not be accepted.

Returns must be sent to the following address:

Pinball Games United: Plakkersstraat 58, 8400 Oostende, Belgium

If your return is accepted, we will provide return instructions and, where applicable, a return shipping label.

Damages, Defects & Seller Errors

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or if you received the wrong item, contact us immediately at info@pinballgamesunited.com so we can assess the issue and resolve it promptly.

Free Return Shipping for Seller-Caused Issues If the return is due to an error on our part — including damaged, defective, faulty, or incorrectly shipped items — we will cover the full cost of return shipping. In these cases, we will send you a prepaid return label along with clear instructions.

For returns not related to a fault on our end (e.g. change of mind), return shipping costs are the responsibility of the customer, unless otherwise stated at checkout.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalised products (e.g. custom pinball builds or special orders)
• Perishable goods

We do not accept returns on gift cards, except where required by law or where the item is faulty.

Please contact us if you have any questions about whether a specific item is eligible for return.

Exchanges

The fastest way to get the item you want is to return your original item for a refund and place a new order separately once your return has been accepted.

14-Day EU Cooling-Off Period

In addition to our extended 30-day return policy, customers within the European Union retain their statutory right to cancel or return an order within 14 days, for any reason and without justification, in accordance with EU consumer protection law. Items returned under this right must meet the same condition requirements outlined above (unused, with tags, in original packaging, with proof of purchase).

Where our 30-day policy offers more generous terms than the statutory 14-day cooling-off period, the 30-day policy applies.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision.

If approved, your refund will be processed to your original payment method within 7 business days of approval. Please note that your bank or card provider may take additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not yet received it, please contact us at info@pinballgamesunited.com.